Privacy Policy

Scale Station Pty Ltd

We respect your privacy

• Scale Station Pty Ltd ACN 660 984 805 respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
• We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
• “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
  

What personal information is collected

• Scale Station Pty Ltd will, from time to time, receive and store personal information you submit to our website, landing pages, lead capture forms, as well as provided to us directly or given to us in other forms.
• You may provide basic information such as your name, phone number, address and email address to enable us to contact you, send you information, provide updates and enable us to deliver services to you.
• We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, communicate with our team or in relation to a job application.
• Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

• Scale Station Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, landing pages and digital marketing channels as well as when we provide our services to you and engage in business activities with you. From time to time, we may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
• By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

How we use your personal information

Scale Station Pty Ltd may use personal information collected from you to provide you with information and updates about our products or services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Scale Station Pty Ltd will use personal information only for the purposes that you consent to. This may include to:

• provide you with products and services during the usual course of our business activities;
• administer our business activities;
• manage, research and develop our products and services;
• provide you with information about our products and services;
• communicate with you by a variety of measures including, but not limited to, by telephone, email, sms, direct mail or social media; and
• investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

Disclosure of your personal information

• Scale Station Pty Ltd may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. Personal information is only supplied to a third party when it is essential and required for the delivery of our services.
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Scale Station Pty Ltd, its customers or third parties.
• Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. This may include, but is not limited to the United States of America.
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

General Data Protection Regulation (GDPR) for the European Union (EU)

• Scale Station Pty Ltd will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
• We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
• We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
• We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
• We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
• We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
• We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
• You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

Your rights under the GDPR

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Scale Station Pty Ltd complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

Except as otherwise provided in the GDPR, you have the following rights:

• to be informed how your personal information is being used;
• access your personal information (we will provide you with a free copy of it);
• to correct your personal information if it is inaccurate or incomplete;
• to delete your personal information (also known as “the right to be forgotten”);
• to restrict processing of your personal information;
• to retain and reuse your personal information for your own purposes;
• to object to your personal information being used; and
• to object against automated decision making and profiling.

Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

We may ask you to verify your identity before acting on any of your requests.

Hosting and International Data Transfers

• Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia.
• We and our other group companies have offices and/or facilities in Australia. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Scale Station Pty Ltd’s Data Protection Officer.
• The hosting facilities for our website are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Scale Station Pty Ltd’s Data Protection Officer.
• Our Suppliers and Contractors are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Scale Station Pty Ltd’s Data Protection Officer.
• You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Security of your personal information

• Scale Station Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
• Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@scalestation.io
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

Complaints about privacy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 3 Nardie Street, Eight Mile Plains, Qld 4113. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

• Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website, Digital Marketing & Tracking

• When you visit our website (scalestation.io) or associated landing pages, we may collect certain information such as IP address, browser type, operating system, the website visited immediately before coming to our site, the pages you visit, screen recordings of your visit, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our services. This data may be collected by third party tools on our behalf such as, but not limited to, Google Analytics, Hubspot and Full Story.
• When you receive an email, sms or message from us. We may track any clicks on links and whether you opened the message or not. We use this data in an aggregated manner to analyse engagement so that we can improve our communication and services.
• We may from time to time use browser technologies like Cookies, LocalStorage and SessionStorage on our website and associated landing pages. These technologies provide a standardised way to store small amounts of data in your browser. These can be used to identify you when you come back to the site and to store details about your use of the site, often to provide a more personalised experience. Cookies, LocalStorage and SessionStorage are not malicious programs that access or damage your computer or identity. Most web browsers automatically accept these but you can choose to turn off this functionality by changing your browser settings. You can also instruct your browser to clear any record of this data. This may prevent you from taking full advantage of our website however.
• We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
• Our website may contain scripts from third parties such as Google Ads or Facebook to track the performance of our advertising on their platforms. These third parties may use cookies and your usage data to track you across websites and serve personalised advertising to you in other locations. If you are concerned about online tracking you can change your browser settings to send a “Do-Not-Track” signal to request websites not to use cookies or other mechanisms to track you.
• Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Scale Station Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.